Bergesch Computer Services, Inc.
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Clean it up \ performance issues

Performance issues?  First, is it the computer or only the Internet that seems slow?  If just the Internet, see our HiJacked? and Internet Speed articles.

But if the computer is slow in general, e.g., starting up, opening a local application, game, etc., try some of these, especially checking for disk errors... 

As with all of our suggestions, you apply these at your own risk.
And as always, BACKUP, BACKUP, BACKUP!

We will refer to the Run Command, Command Prompt and Administrative Command Prompt. 
If you are not sure how to get there, see

From time to time it is a good idea to clean up your machine, but that does not mean going through and haphazardly deleting files or folders! 

Drive activity light

Most computers have a drive activity light (small LED that flashes with disk activity).  It's a quick indicator as to the current state of your computer.  A nearly solid drive light is indicating the drive is busy doing something, but it may be indicating a failing hard drive.  See Checking for disk errors below.

You may also want to run the manufacturer's drive diagnostic/tests to see if the drive itself is failing.  Most manufacturers have built-in diagnostics but getting to it can be a bit challenging.  With the computer shut off, start the computer and immediately start pressing the key necessary to enter the diagnostics mode. 

There is no consistency between manufacturers and for that matter, from a given manufacturer. Seems like all of them have used different utility keys over the years.  Escape and F12 are the popular keys.  But be careful, you DO NOT want to enter the BIOS setup or Factory Restore/reset modes.  If you can't get there, try searching support for diagnostics at the manufacturer's support site.

Odd performance issues

Using the Task Manager (Ctrl+Alt+Del), check for excessive CPU usage by the various processes. 

Windows 7 (Windows 10 below): Other than Idle process, if you have something using more than a few percentage of the processor (CPU), do some research on it.

system idle

In the Task Manager sort by CPU usage by clicking the CPU column header.
CPU Usage

Windows 10 does not show system idle rather it shows nothing at all so in Win10, look at the total CPU usage and if more than a few percent, start researching.
win 10 system idle


From Microsoft, there are a bunch of system tools available.  Of interest in performance issues may be Processes Explorer which breaks down the CPU usage further than the Task Manager shows. 

See also our Autoruns, Processes, Locked up computer and Windows 10 update articles.

Note: We have seen where McAfee is in process of system scan while you are using the computer.  It should be scanning only when the computer is idle and it should detect you are using the computer then pause the scan, but it does not always do so.  Worse of all, that surprise scan cannot be canceled!  Nice move McAfee...

Unnecessary programs

Begin by looking in the Control Panel's Programs and Features.  Look through the list and if you find applications, games, etc., you no longer use, select that item and then click the Remove/Uninstall button. 

But be sure to remove only what you no longer use.  If you find items listed you are unsure of, search the Internet for that item and see what it is.  Your option, but unless you specifically use them, we recommend uninstalling all Internet Explorer toolbars. 

Also see brute uninstaller information here.

Crap/Junkware, Toolbars and Hijacking

See Hijacked!

Temporary files (Internet and others)

The Internet browsers all store "temporary" files on your computer to help speed things along, e.g., all those images, icons, logos and so on.  By storing them on your computer instead of downloading them each time you visit a site, the Internet will be a bit quicker. 

It is after all a computer and sometimes for no reason at all, files become corrupt!  Corrupt temporary files can cause slow web pages, empty/blank web pages and even browser crashes, so clean them up.  See our Cookies page.

But those are not the only temporary files, in fact, there are lots of them.  If the computer is running slow (not just the Internet), the Windows system temp folder can be safely emptied as a start to your diagnostics. 

From the Run command, type %temp% then press Enter. 

That opens the Windows temporary files folder.  Press CTRL A to select all files.  Hold the Shift key then press the Delete key.  Notes:

We have seen just a couple machines so far where the temp folder is full of folders, typically just a 3 or 4 character name, but hundreds of them.  You delete all and they come right back after booting.  We may have stumbled on some scheduled tasks causing this problem.  Try deleting (or at least disabling) any computer and printer manufacturer tasks, but from there the only solution seems to be reinstall Windows from scratch.  

Microsoft's Click to Run

Microsoft Office may build hundreds of temporary folders and log files, and these can add up to 1/2 or more of the available disk.  There are two potential places these temp files may build: C:\Windows\Temp and C:\ProgramData\Microsoft\ClickToRun

Everything in the C:\Windows\Temp folder can be deleted.  Use Shift Delete so they don’t just go to the recycle bin.  Note: Some may be in use so just “skip all” of those.

The C:\ProgramData\Microsoft\ClickToRun is a hidden folder but typing that location in the File Explorer's addressbar should get you there.

Sort this list by date modified and (shift) delete old stuff. 
Say six months and older…

click to run

We have not found a real good way to prevent these temporary Office files so as you notice the disk filling, repeat the processes…

Cleanup manager

From the Run command type cleanmgr then press Enter.  If prompted, the drive of interest is "C:" and select the various cleanup options as desired...

Windows Vista/7/8/10 may offer to cleanup all files on the computer, select that option.
When the cleanup manager opens, place a check mark in every option (except compress old files Windows XP - as that may actually slow the computer performance).  Recycle folder is optional!  We never empty ours... 

Check for disk errors

It's a good idea to check the disk for errors, if the computer:

There are reports of disk corruption if chkdsk is ran on a Solid State Drive (SSD) so best you do not!

Be aware, this check could take a couple of hours.
Under Windows 10, it will seem to hang at 10-20 percent.  Don't panic and especially, don't shut it off!  

Must be at an Administrative prompt  type chkdsk /r  (then enter)


Answer the prompt with a Y then press enter.  Reboot the computer for the scan to begin.

Chkdsk notes:

The manufacturer's also include a disk test utility... 

You can typically get to it by tapping Esc or F12 immediately after a cold start.  But there are no standard out there so if Esc or F12 don't offer diagnostics, search support at the actual manufacturer's support site.


Start > Search "defrag"   defrag   This too will take some time...   

But with very fast CPUs and hard drives, this is simply not as necessary these days. 

SFC Scan

Run this if you are having odd problems with Windows.  From the run command  type sfc /scannow then press Enter.  SFC Notes:

See also DISM repair

Change Dropbox settings

Change the bandwidth settings to limited.  50k download and 50k upload: 

In Window's system tray, right click Dropbox, click the "gear" then select preferences.  In that window you will see the bandwidth options...

Turn off indexing

Another issue we see on occasion is the Windows Indexing is a bit to aggressive.  More so on under Windows XP but possibly 7 and later.

While it makes for quicker local searches, the indexing could very well slow the computer a lot and our recommendation is to simply turn it off.

Windows 7 and later: Control Panel > Programs and Features > Windows Features and uncheck Indexing Service.

Windows 10 (last resort)

Try: Dism /Online /Cleanup-Image /RestoreHealth
at an  Administrative prompt